What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna. You'll see all available options at checkout.
What currency are your prices in?
Prices are shown in your local currency - US dollars, EUR, Canadian dollars, or Australian dollars, depending on where you're shopping from. You'll see the currency and the final amount at checkout before you pay. For orders within the EU, VAT is already included in the price shown. For orders to Canada and Australia, your local customs authority may charge additional duties, taxes, or import tariffs when your package arrives; these are set by the destination country and are the responsibility of the recipient. See Shipping Times & Methods for more on this.
When is my card charged?
Your payment is processed immediately when you place the order, not when it ships. You'll receive an order confirmation email right after checkout, which also serves as your receipt.
Can I use more than one promo code on an order?
Only one discount code can be applied per order, and promo codes cannot be combined with affiliate codes or other active promotions. If you have a code that isn't working at checkout, double-check the spelling and that the order meets any minimum requirements.
My payment was declined. What should I do?
First, double-check that your card details, billing address, and postal code are entered correctly. If everything looks right and the payment is still being declined, contact your bank or card issuer, since they're often the ones blocking the charge. If you've ruled that out and still need help, reach out to support@theschumann.com and we'll do our best to assist.