Returns & Exchanges
What is your return policy?
We offer a 30-day money-back guarantee on all frequency generators, starting from your delivery date. If you don't feel
a difference in your sleep, focus, or relaxation, you can return the device for a full refund. All other products (such
as accessories) may be returned only if they are unused and in their original, unopened condition.
How do I start a return?
Email us at support@theschumann.com with photos of the device, the original packaging, and your receipt before sending
anything back. Once we've reviewed everything and confirmed the conditions are met, we'll approve the return and send
you the correct return address. Please don't ship anything back until you've received a reply, it can take a few
business days to process. The return starts from the moment you reach out to our support team.
What condition does the product need to be in?
The device and all interior packaging elements must show no signs of damage, and the original box must be sealed inside
an additional shipping box or bag (just as it was when it arrived). Proof of purchase is required. Return shipping costs
are the customer's responsibility.
Can I exchange my device for a different model?
Yes, please reach out to support@theschumann.com and we'll walk you through the exchange process. We'll help you find
the right device for your needs and coordinate the return of your current one.
