Home Orders & Shipping

Orders & Shipping

Tracking your package, delivery times, returns, refunds, warranty, and payment questions.

By George Despotovic

• 8 articles

Tracking Your Order

How do I track my order? After your order is approved and shipped, you'll receive an email with your order number and a tracking link. Click the link to follow your shipment's journey in real time. I haven't received a tracking email Tracking details are sent automatically the moment your order leaves our warehouse. If you can't find the email after 1–2 business days, please check your spam or promotions folder first, then reach out to support@theschumann.com with your order number and we'll resend it. My tracking hasn't updated for a while Carrier scans occasionally pause for a day or two between hubs. This is normal and your package is still on its way. If the delay becomes significant or you have concerns, contact our support team and we'll take a closer look for you.

Last updated on May 26, 2026

Returns & Exchanges

What is your return policy? We offer a 30-day money-back guarantee on all frequency generators, starting from your delivery date. If you don't feel a difference in your sleep, focus, or relaxation, you can return the device for a full refund. All other products (such as accessories) may be returned only if they are unused and in their original, unopened condition. How do I start a return? Email us at support@theschumann.com with photos of the device, the original packaging, and your receipt before sending anything back. Once we've reviewed everything and confirmed the conditions are met, we'll approve the return and send you the correct return address. Please don't ship anything back until you've received a reply, it can take a few business days to process. The return starts from the moment you reach out to our support team. What condition does the product need to be in? The device and all interior packaging elements must show no signs of damage, and the original box must be sealed inside an additional shipping box or bag (just as it was when it arrived). Proof of purchase is required. Return shipping costs are the customer's responsibility. Can I exchange my device for a different model? Yes, please reach out to support@theschumann.com and we'll walk you through the exchange process. We'll help you find the right device for your needs and coordinate the return of your current one.

Last updated on May 26, 2026

Shipping Times & Methods

Where do you ship to? We currently ship to the United States, Canada, and Australia. All orders go out from our warehouse in Bordentown, New Jersey. We do not ship to any other countries at this time. How long does delivery take? Standard delivery to addresses within the US typically takes 2 to 5 business days from the time your order ships. Orders to Canada and Australia may take slightly longer due to international transit, but you'll be able to follow your package the whole way using the tracking link in your shipping confirmation email. How much does shipping cost? Shipping is completely free on all orders, no minimum required. Will I have to pay duties or taxes on my order? No. The price shown at checkout is the final price you pay, including for orders shipped to Canada and Australia. We cover any applicable duties and taxes so you won't receive any extra charges from the carrier on delivery. Which carriers do you use? For orders within the US, we ship with USPS, which usually gets your package to you in 2–5 business days. Orders heading to Canada or Australia go out with DHL and typically arrive in 4–10 business days. Once your international package reaches the destination country, the final hop to your door is handled by the local carrier, like Canada Post or Australia Post. A quick note on tracking: international shipments sometimes go quiet for a bit while the package is in transit or moving through customs, and that's completely normal. Is expedited shipping available? Not at the moment. With shipping costs climbing, we've paused expedited options for now so we can keep standard shipping free for everyone. The good news is that our standard delivery is still pretty quick. Most US orders arrive in 2–5 business days, and orders to Canada or Australia in 4–10 business days. How long until my order ships? If your item is in stock, orders placed before 3PM EST usually ship out the same day, and anything placed after 3PM EST goes out the next day, including weekends in most cases. For pre-orders or items that are temporarily out of stock, fulfillment can take up to 10 business days before your order leaves the warehouse.

Last updated on May 27, 2026

Order Changes & Cancellations

Can I change or cancel my order after placing it? Yes. As long as your order hasn't shipped yet, we're happy to make changes or cancel it for you. Just reach out as soon as possible so we can catch it before it leaves the warehouse. How do I request a change or cancellation? Email us at support@theschumann.com with your order number and a clear description of what you'd like to change. The more detail you can give us upfront, the faster we can process the request. What kinds of changes can I make? Common changes we can usually accommodate include updating the shipping address, correcting a mistake in your name or contact details, swapping the device model, or adding and removing items. If you're not sure whether your change is possible, just ask and we'll do our best to help. What if my order has already shipped? Once your package has left the warehouse, we're no longer able to change or cancel the order on our end. The good news is you still have a few options. You can update the delivery address or redirect the package directly through the carrier using the tracking number from your shipping confirmation email (USPS, for example, offers Package Intercept for this). You're also welcome to refuse delivery, or simply return the package after it arrives. Just reach out to our support team and we'll send you a prepaid return label.

Last updated on May 27, 2026

Warranty Claims

What does the warranty cover? Every Schumann device comes with a 1-year limited warranty from the date of purchase. If your device or accessories are found to be defective under normal use, we'll repair or replace them free of charge within the warranty period. The warranty does not cover damage caused by accidents, misuse, unauthorized modifications, or failure to follow the product instructions. How do I file a warranty claim? Email us at support@theschumann.com with your order number or proof of purchase, a description of the issue, and clear photos or a short video showing the problem. Once we've reviewed everything, we'll let you know the next steps and arrange the repair or replacement. Will I get a repair or a replacement? It depends on the issue. Our support team reviews each claim individually and decides on the best resolution case by case, whether that's repairing the original device or sending out a replacement. Who pays for shipping on a warranty claim? [PLACEHOLDER: support team to confirm whether Schumann covers return shipping on warranty claims, or if any portion is the customer's responsibility.] What if my device is out of warranty? We still offer repair and service options after the 1-year period. Material, labor, and shipping costs will be charged based on the issue, and our support team can give you a quote before any work begins. (CHECK WITH SUPPORT TEAM)

Last updated on May 26, 2026

Refunds

When will I get my refund? Once your return arrives at our warehouse, we inspect it and process the refund within 7 to 14 business days. After that, it may take a few additional business days for the funds to appear in your account, depending on your bank or card provider. What gets refunded? You'll be refunded the full price of the returned product. Original shipping costs and Package Protection (if added at checkout) are non-refundable, since these cover the shipment itself. Return shipping costs are the customer's responsibility and may be deducted from your refund where applicable. How will I receive my refund? Refunds are issued back to the original payment method used at checkout. We'll send you a confirmation email once the refund has been processed on our end. My refund hasn't arrived yet. What should I do? If more than 14 business days have passed since your return was delivered to our warehouse and you still haven't seen the refund, please contact support@theschumann.com with your order number and we'll look into it right away.

Last updated on May 26, 2026

Damaged, Missing, or Wrong Items

My order arrived damaged. What should I do? Please contact us as soon as possible at support@theschumann.com with your order number, clear photos of the damaged item, and photos of the packaging it arrived in (including any visible damage to the outer box). Once we've reviewed everything, we'll arrange a replacement or a refund, whichever works best for your situation. I'm missing an item from my order. First, check the shipping confirmation email to see if your order was split into multiple shipments, since larger orders sometimes arrive in separate packages with their own tracking numbers. If everything is accounted for on the carrier side but an item is still missing from the box, email support@theschumann.com with your order number and a photo of everything that did arrive, and we'll get it sorted right away. I received the wrong device or product. Reach out to support@theschumann.com with your order number and photos of the item you received (from both sides, so we can clearly see the model). We'll arrange to send the correct product and coordinate the return of the one shipped by mistake at no cost to you. Does Package Protection help with this? Yes. If you added Package Protection at checkout, your replacement is prioritized and handled on a faster timeline. Either way, we stand behind every order, so even without Package Protection we'll always make it right if something arrives damaged, missing, or incorrect.

Last updated on May 26, 2026

Payment & Billing

What payment methods do you accept? We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna. You'll see all available options at checkout. What currency are your prices in? All prices on theschumann.com are listed and charged in US dollars (USD). If you're paying with a card issued in another currency, your bank will handle the conversion at their current exchange rate. When is my card charged? Your payment is processed immediately when you place the order, not when it ships. You'll receive an order confirmation email right after checkout, which also serves as your receipt. Can I use more than one promo code on an order? Only one discount code can be applied per order, and promo codes cannot be combined with affiliate codes or other active promotions. If you have a code that isn't working at checkout, double-check the spelling and that the order meets any minimum requirements. My payment was declined. What should I do? First, double-check that your card details, billing address, and ZIP code are entered correctly. If everything looks right and the payment is still being declined, contact your bank or card issuer, since they're often the ones blocking the charge. If you've ruled that out and still need help, reach out to support@theschumann.com and we'll do our best to assist.

Last updated on May 26, 2026