When will I get my refund?
Once your return arrives at our warehouse — New Jersey for US, Canadian and Australian returns, or the Czech Republic for EU returns — we inspect it and process the refund within 7 to 14 business days. After that, it may take a few additional business days for the funds to appear in your account, depending on your bank or card provider.
What gets refunded?
You'll be refunded the full price of the returned product. Original shipping costs and Package Protection (if added at checkout) are non-refundable, since these cover the shipment itself. If your return is due to a fault, damage, or a warranty claim, we cover return shipping in full. For voluntary returns — where the device is working as it should and you've simply changed your mind — return shipping may be deducted from your refund.
How will I receive my refund?
Refunds are issued back to the original payment method used at checkout. We'll send you a confirmation email once the refund has been processed on our end.
My refund hasn't arrived yet. What should I do?
If more than 14 business days have passed since your return was delivered to the warehouse and you still haven't seen the refund, please contact support@theschumann.com with your order number and we'll look into it right away.